|
 |
What is required for an Electronic Funds Transfer (EFT)/Bank Deposit payment? |
|
This payment method is only available for all users and the reference number generated and displayed must be provided when making the transfer/deposit. |
 |
|
How do I pay by Electronic Funds Transfer/Bank Deposit? |
|
| Step 1: |
Accept that you want to continue with this payment method by selecting 'Yes' |
| Step 2: |
Print out or save the confirmation screen with the reference number and banking details required to perform the payment |
| Step 3: |
Pay the total amount required and quote the reference number provided in order to renew the account(s) selected |
| Step 4: |
You will receive a copy Tax Invoice for the accounts that have been paid |
|
|
|
Why is it important to include the reference number when making a payment? |
|
The reference number is the way we link your payment to the account(s) that you have selected to pay. If you do not quote the reference number provided then we will not be able to reconcile your payment in connection with the account(s) you requested to pay. |
|
|
What if I forgot to quote the reference number? |
|
You should call the Customer Contact Centre and provide them with the details regarding your payment (quote the reference number) as well as fax the proof of payment to 0866 861 847 |
|
|
Can I make a partial payment? |
|
Partial payments are not accepted, in accordance with our Terms and Conditions. If you perform a partial payment then the status of the account(s) will not be updated until the balance of the total amount required, has been paid. |
|
|
What if I don't pay within the 10 calendar days specified? |
|
If the payment request is not made before the date specified, then the transaction will expire and the account status will return to 'Unpaid'. |
|
|
What if I have paid but the status of my account(s) still reflects as 'Pending'? |
|
The payment reconciliation may take a few days to update the status of the accounts reflected on the system. If you receive a copy Tax Invoice but the status reflects as 'Unpaid' then please call the Customer Contact Centre in this regard. |
|
|
What if I don't receive a copy Tax Invoice after I have made a payment? |
|
After a payment has been received and successfully reconciled using the reference number quoted, then a copy Tax Invoice will be sent to you, per account paid. If you do not receive your copy Tax Invoice then please call the Customer Contact Centre on 0860 086 860. |
|
