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How do I remove an item from "My Basket"? |
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Select the relevant item to be removed and click on the "Remove Item" button. |
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How do I pay? |
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Check the total amount to be paid |
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Select [more info] for help about the specific payment method |
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Select your preferred payment method |
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Select the 'Pay' button |
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What is Credit Card Payments? |
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Credit Card payments are accepted using Visa and MasterCard. The payment transaction will occur in a secure encrypted environment using the latest 128 Bit SSL encryption technology. Access to information stored on our protected servers is restricted to authorised personnel only. |
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What is Electronic Funds Transfer/Bank Deposits? |
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This payment method is for all users. The account(s) selected can be paid by bank deposit or electronic funds transfer. No partial payments will be accepted and the payment will be subject to the reference number being supplied. If this payment method is selected then the business will have 10 calendar days in which to pay the money into the specified account. The status of the account(s) will reflect as 'Pending' until payment has been received. If no payment is received within the 10 calendar day period then the transaction will expire. |
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Why is the EFT/Bank Deposit payment method only available for all users? |
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Due to challenges of payment reconciliation this payment method will initially be limited to business profile users only. |
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Why are Visa and MasterCard the only credit card types accepted by the system? |
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Dinners, American express and other credit card types are currently not accepted for online payments. The high costs associated with these credit card types prevent us from including them in online service offering. |
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What if I perform a duplicate Payment? |
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Proof of payment is required to prove that a duplicate payment has been performed. After investigation the normal refund process will apply if the account has been paid for twice. |
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Can I perform a partial payment? |
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Partial payments are NOT accepted (as stipulated in the Terms and Condition of the online service). |
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How do I dispute a payment of a Post Box/Private Bag account? |
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An account renewal payment can be disputed online, if the account is in accordance with the business rules associated with a free Post Box. Select the relevant account and click on the "Dispute" button. |
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Can I dispute a Post Box/Private Bag account after I have paid? |
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You are welcome to dispute payment of a Post Box after the account has been paid but the normal refund process will apply if the outcome of the dispute is successful and the Post Box is found to be a free Post Box. |
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How do I request a refund? |
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Please call the Customer Contact Centre and request that they fax you the Refund request form. Complete the form and fax with your proof of payment to fax number that they provide. Your request will be processed and the outcome of your refund will be communicated. |
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What other payment channels are available? |
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The following payment channels are also available for payment:
- Online at www.kalahari.net (Post Boxes/Private Bags only)
- Any Post Office Branch
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