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What online forms are available on the Virtual Post Office Service? |
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The following application forms are available online:
- Application Form for a Post Box or Private Bag
- Application Form for the Redirection of Mail
- Refund Request for online payments made with a Credit Card
- Refund Request for online payments made via EFT
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What are the requirements for applying for a new Post Box/Private Bag? |
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| Step 1: |
Print out the application form provided |
| Step 2: |
Fill in the necessary information required on the form |
| Step 3: |
Submit the completed form at the Post Office branch where you would like to apply for the new Post Box/Private Bag |
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What are the requirements for applying for the redirection of mail? |
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| Step 1: |
Print out the application form provided |
| Step 2: |
Fill in the necessary information required on the form |
| Step 3: |
Submit the completed form at the Post Office branch where you would like to apply for redirection of mail |
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How do I submit a Refund Request? |
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| Step 1: |
Please read our refund policy under the Terms and Conditions section on the Virtual Post Office Services. Print the appropriate refund request form |
| Step 2: |
Complete the refund request form and attach proof(s) of payment [copy of bank statement(s) or bank deposit slip(s)] |
| Step 3: |
Fax the form and supporting documents to the fax number as indicated on the form |
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I am unable to view the online form(s)? |
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In order to view the online form(s), you need to have Adobe Reader® software, (Version 6.0 or higher), installed on your Personal Computer. If the form is not displayed correctly, you can download the required software by selecting the 'Get Adobe Reader' icon and you will be redirected to the Adobe website where you can download Adobe Reader for free. |
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How does the 'Send PDF to a Friend' functionality work? |
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| Step 1: |
Select the forms you want to send to a friend |
| Step 2: |
Enter the recipient(s) email address |
| Step 3: |
Type a message to the recipient(s) |
| Step 4: |
Select the 'Send' button |
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The online form(s) will be emailed to the recipient(s) |
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Why can't I apply for a new Post Box/Private Bag online? |
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The Post Office is in the process of improving and enhancing our current systems to cater for online applications. Keep a look out for this new online service! |
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